Privacy Policy – Rapid Restoration

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Privacy Policy

Privacy Policy for Rapid Restoration

Last updated: August 15, 2025

At Rapid Restoration (“Rapid Restoration Services LLC,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have, including specific terms for our SMS text messaging program. By using our website at https://www.rapidrestoration.com (the “Site”) or interacting with us by phone, SMS, or email, you agree to the practices described here.

1) Information We Collect

Information you provide directly (for example, through web forms, phone calls, emails, or SMS):

  • Name
  • Phone number (including for SMS communications)
  • Email address
  • Service address and general location details
  • Preferred contact method and availability
  • Date of service request
  • Type of services needed and brief description of the issue
  • Insurance-related information you choose to provide
  • Any additional information you include in free‑text fields or when you send us photos/videos

Information collected automatically when you use the Site:

  • IP address and general geolocation (city/region level)
  • Device and browser type
  • Pages viewed, time on page, referring/exit pages
  • Cookies and similar technologies (pixels, tags, analytics identifiers)

Information from partners:

  • Advertising and analytics partners (e.g., performance metrics, campaign attribution) as permitted by your settings with those partners
  • Cookie and tracking controls are available via your browser settings. Some features may not function without certain cookies enabled.

2) How We Use Information

We use your information to:

  • Respond to inquiries, schedule assessments, and deliver services
  • Communicate about estimates, appointments, work orders, invoices, warranties, and project updates
  • Provide customer support and address safety or emergency issues
  • Improve our Site, services, and customer experience
  • Perform analytics (e.g., traffic patterns, ad performance)
  • Send service updates and (if you opt in) promotional communications
  • Detect, investigate, and prevent fraud or security incidents
  • Comply with legal obligations and enforce our terms

3) How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers/processors that help us operate (e.g., scheduling, dispatching, payment processing, CRM, analytics, web hosting, SMS delivery). These providers may only use your information to perform services for us and must protect it.
  • Advertising/analytics partners to measure and improve our ads and Site performance (never for their own independent marketing without your consent).
  • Legal and safety: when required by law, subpoena, or to protect rights, property, or safety.
  • Business transfers: in connection with a merger, acquisition, or asset sale, consistent with this Policy.

Important for SMS: SMS consent is not shared with third parties or affiliates. We may use an SMS delivery vendor solely to send messages on our behalf; that vendor does not use your phone number for its own marketing.

4) Cookies, Pixels, and Similar Technologies

We use cookies and pixels to improve the Site, understand how it is used, and support advertising/remarketing. You can manage cookies via your browser settings. Disabling cookies may affect some features.

5) Your Choices & Rights

Depending on your location, you may have rights to access, correct, or delete your information; to opt out of promotional emails or targeted advertising; and to withdraw consent where applicable. To exercise rights or preferences, contact us at info@rapidrestoration.com or (631) 910‑4053.

6) Data Security

We use commercially reasonable technical and organizational measures to protect information. However, no method of transmission or storage is 100% secure.

7) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8) SMS Text Messaging Terms (“SMS Terms of Service”)

These SMS Terms apply when you opt in to receive text messages from us (for example, by checking a box on a web form, texting us first, or asking us to text you). By opting in, you agree to these SMS Terms, which form part of this Privacy Policy.

Program description — types of messages you may receive:

  • Appointment confirmations, reminders, and scheduling updates
  • Service updates, project status notifications, emergency response coordination
  • Estimates/quotes, invoice and billing notices
  • Customer support and two‑way conversation related to your service

Consent & opt‑in:

  • You must be the subscriber or customary user of the phone number provided.
  • Consent is not a condition of purchase. You can contact us by phone or email without opting in to SMS.

Frequency & costs:

  • Message frequency may vary.
  • Message and data rates may apply.

How to opt out and get help:

Third parties and data sharing (SMS-specific):

  • SMS consent is not shared with third parties or affiliates.
  • We may share your phone number with our SMS delivery provider only to send you messages on our behalf.

Eligibility and delivery:

  • You must be 18+ or have parental consent to enroll.
  • Carriers are not liable for delayed or undelivered messages.

Changes to SMS Terms:

  • We may update these SMS Terms from time to time. Continued participation constitutes acceptance of any changes.

9) Third‑Party Links

Our Site may link to third‑party websites. We are not responsible for their content or privacy practices. Review their policies before providing information.

10) Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top will reflect the most recent changes.

11) Contact Us

Rapid Restoration Services LLC
429 W Main St, Patchogue, NY 11772
Email: info@rapidrestoration.com
Phone: (631) 910‑4053

This Privacy Policy reflects our commitment to safeguarding your personal information while providing seamless and reliable restoration services. Thank you for trusting Rapid Restoration.